What’s your background?
I started my career in the Scottish National Blood Transfusion Service as a trainee scientific officer. Once I qualified, I loved the thrill and excitement of working emergency on-call as well as the satisfaction that I was contributing to life saving efforts. I stayed in medical science for some time before fulfilling a lifetime ambition by starting my first business. Since then, I have started several businesses in ecommerce, consulting and customer service improvement. In 2011, I found myself on vacation in London with two young children. I found it incredibly frustrating trying get service. Not one to stand by and let a problem go unsolved, I started QikServe.
What do you do at QikServe?
A variety of things – that comes with the territory of being an early part of a growing team! Mainly I support our teams designing and delivering strategic product. I spend a lot of time with our key customers and technology partners, especially as our teams innovate and solve problems together.
What do you love about QikServe?
I like the excitement of delivering technology and watching a whole sector change before my eyes. However, what I love the most is our incredible people. Everyone who has contributed to the success of QikServe, past and present, has embodied our core values. They believe big, they simplify complexity, they are endlessly curious and they are part of it. The commitment our people have shown is truly humbling. Our team is why we succeed!
What did you want to be when you were ten years old?
That is a tough one. I always wanted to be a vet but one my fondest memories was lying on my gran’s floor on a Sunday afternoon with a sketchpad and pen imagining crazy future inventions that are now real life.
Where were you ten years ago?
That one is easy. I was at the start of this crazy adventure that is QikServe. So amazing to look back from where we are. I had just been introduced to Ronnie my co-founder. At that point, I knew we were going to do great things. 10 years on, our technology is in thousands of restaurants, in over 26 countries, helping millions of customers have better hospitality experiences.
What have you been most proud of doing/project of being involved in the last ten years?
That is also an easy question. I am most proud of our team. That make all of the other moments to be proud of.
Where will you and QikServe be in ten years’ time?
A global pandemic has been a huge catalyst in releasing the potential of tech in hospitality. This technology transformation is now an unstoppable train. The future lies in technology being as invisible in the guest experience as possible. Data driven personalisation, hyper-integration and subscription-based loyalty. What will be the ‘Spotify’ of hospitality?
Tell us something that we don’t know about you?
I am a 2nd Dan Black belt in Judo and and have borderline phobias of cotton wool and people searching for lost things.
