Mexican-style street food chain, Wahaca, has partnered with QikServe to offer guests a range of digital ordering and payment services, now accounting for over 90% of all payments in the restaurants.
A digitally forward brand which cares deeply about matching the guest experience with its vibrant food and beautiful restaurants, Wahaca chooses to empower their guests to pay with their mobile phones, when and how they like. As it looks to the future, Wahaca will enable digital ordering to table. This will complete the digital ordering experience giving customers the choice to order whenever they want.
Mark Selby, Wahaca Co-Founder and CEO said: “In an age where consumers crave convenience these digital products, and particularly Pay at Table, have been a game changer. Since giving our guests the power to pay in their own time with their smartphone, we’ve seen faster table turnover and enhanced customer satisfaction. With no need to fetch bills, our staff have had more time to focus on our guests, providing a first-rate Wahaca experience. We are now taking over 90% of all payments via QikServe’s Pay at Table solution, delighting our guests as well as eliminating the need for printed guest receipts. This aligns nicely with our sustainability goals.
For Wahaca, like many other restaurant brands, the positive impact of digital order and pay is driving next steps; Mark Selby, Wahaca said “We’ve got exciting plans with the team at QikServe. We’re introducing to-table ordering, replicating the traditional restaurant experience. By keeping a tab open, food and drink can flow to the table at a pace that suits our guests. We want to make it easy and fun for people to try new things and order one more plate of a delicious special, all while keeping the conversation going on the table.
Daniel Rodgers, President and Founder of QikServe added: “The digital transformation at Wahaca has been nothing short of astounding. They have reached levels of customer engagement that I believe are unparalleled. Almost every bill across the chain is now closed on the customer’s own device, a testament to the leadership, vision and the incredible team across Wahaca’s restaurants. Our QikPay product for Pay at Table has undergone many evolutions. Now, not only does it power one of the easiest to access and fastest checkout experiences in hospitality, but industry leading integrations mean that it is a key force in guest engagement. The customer data it collects can be used to personalise services further, driving loyalty and allowing the team to get to know and understand its guests on a much deeper level than ever before.”
