Lagardère Travel Retail has partnered with QikServe to bring online ordering to consumers, enhancing convenience and speed of service for thousands of people, every day. The group will make the company’s QikOrder platform available to guests visiting Costa Coffee at its sites in Czech Republic and Slovakia.
The pioneering global leader in the travel retail industry will launch the service in six stores initially. Following this it will begin a phased rollout, bringing the total number of outlets offering the technology to 62.
Guests will be able to choose their journey through the platform. Ideal for those on a tight schedule, they can opt to order ahead of their visit, saving time by skipping the queue and collecting their prepared food and drink at a time to suit them. For guests with time to relax, there is an option to place an order and pay from a table within the stores, having items delivered to their seat once ready.
Lagardère Travel Retail is strongly focused on providing a great guest experience in any situation; this is particularly salient amongst the ongoing COVID-19 pandemic. It’s vital that stores provide a safe, contactless service where possible. QikServe’s online ordering technology allows guests to select items and pay using their own phones, meaning there is no contact required throughout the ordering process.
Mélanie Guilldou, EVP Foodservice of Lagardère Travel Retail, comments: “We’re looking forward to bringing this technology to the thousands of guests that visit our Costa Coffee stores every single day. As a group, we are concerned with providing the best possible experience, from the moment a person enters our facilities, to the moment they leave; QikOrder will provide an essential role in helping us to achieve this. Beyond this, we look forward to seeing how the transparency of pre-ordering affords operational and productivity benefits to our busy team members. This initiative has been achieved thanks to a great collaboration with the Czech teams who have led the project locally and made it happened.”
Daniel Rodgers, President and Founder of QikServe, adds: “The flexibility of QikServe’s QikOrder product is a huge benefit for groups like Lagardère Travel Retail and its guests, whether someone is in a rush or wants to enjoy a seated experience, QikOrder can meet their needs. That it also provides a contactless journey is essential in this day and age, when staff and guests are looking for reassurance that their experience is going to be safe and well-managed.”
