How to guide: Motivating staff to fuel mobile ordering success
Your restaurant staff are your biggest asset for onsite marketing and have a significant influence over guests’ use of any in-store digital solution. It is essential that front-of-house teams are properly trained on how to walk customers through the process, and field any questions they might have. This is particularly the case for order & […]
Travel concession operators: how self-service tech can solve some of your biggest challenges
The restaurant industry is tough at the best of times but travel concession operators face added challenges that your average restaurant chain often doesn’t. From servicing a whole spectrum of differing store set-ups such as remote service stations to busy airports, to managing multiple brands and back end systems, we take a look at how […]
5 important questions to ask as you change restaurant POS
Are you moving from a legacy system to a new state-of-the-art point of sale (POS) system? Maybe you’re grappling with payments, security, or perhaps the architecture is simply not fit for purpose? Whatever your reasons are for changing your POS, make sure your new system fits your business’s requirements both now and in the future […]
Digital menu design and food allergies: a new challenge for operators
[vc_row][vc_column][vc_column_text]Food allergies affect an estimated 15 million people in the U.S and are responsible for around 30,000 hospital admissions and 150-200 fatalities each year. Top allergens responsible for 90% of allergic reactions to food are, in order of prevalence: dairy, eggs, peanuts, tree nuts, fish, shellfish, wheat and soy. Allergies are on the rise worldwide, with the […]
Maintaining momentum with QSR kiosks
[vc_row][vc_column][vc_column_text]Kiosks are taking the quick-service restaurant industry by storm. From McDonald’s to Taco Bell, to Shake Shack, there’s hardly a fast food joint in town that isn’t jumping on the self-ordering bandwagon. And for good reason. Kiosks are proven to drive sales, reduce overheads, increase loyalty and streamline operations in the front and back of […]
Seat, Eat, Pay, Repeat
[vc_row][vc_column][vc_column_text] Why removing non-value added steps from the guest journey is key to unlocking your restaurant’s maximum revenue potential Recently QikServe attended MURTEC, the annual multi-unit restaurant technology conference in Las Vegas, and was interested to see so many panel discussions and table topics pivot around the same issue: how to strip non-value added steps […]
